The Diplomat
Iberia is once again among the best airlines in the world. Skytrax, the international air transport rating organisation, awarded the airline another Four-Star Airline Rating and thus confirms the value of Iberia’s work and transformation.
Skytrax audit team analysed more than 1,400 aspects of customers’ travel experience on short-, medium-, and long-haul flights.
The rating given to Iberia recognises the transformation undergone by the airline in recent years, which has seen it renew its fleet by adding more modern and efficient aircraft, transform its on-board service in all cabins, improve the quality of food and wine on offer, and optimise services in airports, VIP lounges, and digital channels.
“This rating reflects the quality of the experience we offer our customers when flying with Iberia; it is an international certification that positions us among the best airlines in the world. The four stars we have been awarded are an incentive to continue advancing in the attention and services we offer to our customers,” said Gabriel Perdiguero, Director of Customers, Transformation, and Technology at Iberia.
Skytrax takes into account aspects such as the quality of the final product and customer service. On the basis of these variables, it prepares an international classification based on a direct and professional analysis of the standards of each airline. Ratings range from a single star to the highest five-star category.
The Skytrax Certified Airline Rating Programme began in 1999 and is the leading quality assessment system recognised by the international airline industry.
A Great Year for Iberia
This year, the Spanish airline was ranked the third best in Europe and the 14th overall, according to the World Airline Awards classification, known as the Oscars of aviation, and given by Skytrax. In addition, Iberia received the award for the best Customer Experience brand by the DEC association and the award for the best crew in southern Europe.
Punctuality continues to be one of Iberia’s strong points. This summer it confirmed its leadership as the most punctual airline in Europe in July and August, the months with the most traffic of the entire year, according to the report by Cirium, a consultancy specialising in aviation analysis.
